Privacy Policy

 

Effective Date: 27.03.2025
This Privacy Policy outlines how Iron Soul Pvt. Ltd. (“Iron Soul”, “we”, “our”, or “us”) collects, uses, shares, protects, and manages your personal information when you interact with our website, products, or services. As a legally registered clothing brand, Iron Soul operates under full legal rights and trademark protection in accordance with the applicable laws of India. We are committed to safeguarding your privacy and maintaining transparency in how your information is handled.

1. About Iron Soul
Iron Soul is a registered Indian clothing brand operated by Iron Soul Pvt. Ltd. All rights related to our brand name, logos, product names, visual elements, designs, and original content are fully protected by trademark, copyright, and intellectual property laws. We hold exclusive ownership over all aspects of our brand identity. Any unauthorized use, duplication, imitation, resale, or commercial exploitation of Iron Soul’s assets is strictly prohibited and will result in legal action under applicable civil and criminal laws.

2. Information We Collect
We collect certain types of personal and non-personal data to ensure a safe, smooth, and personalized experience for our customers.

a. Personal information provided by you:
– Full name
– Email address
– Phone number
– Shipping and billing address
– Login credentials (username and password)
– Payment information (processed securely by third-party gateways)

b. Automatically collected information:
– IP address and general geolocation
– Device type, operating system, and browser details
– Date and time of visit, pages viewed, time spent on each page
– Cookies and tracking pixels for browsing behavior and preferences

c. Optional information (provided voluntarily):
– Product ratings and reviews
– Survey responses and feedback
– Marketing and newsletter preferences

We collect only the data that is essential for operating our business and improving your experience.

3. How We Use Your Information
We use your personal data for the following lawful purposes:
– To register and manage your user account
– To process and deliver orders placed through our website
– To respond to customer service inquiries and support requests
– To personalize your shopping experience, including product recommendations
– To send transactional updates such as order confirmations, invoices, or delivery notifications
– To send promotional communications or newsletters (only with your explicit consent)
– To detect, prevent, and investigate fraudulent activity or misuse
– To comply with our legal obligations and enforce our policies

Your data is never sold, misused, or shared beyond the purposes mentioned above.

4. Trademark and Intellectual Property Protection
“Iron Soul” is a registered trademark owned by Iron Soul Pvt. Ltd. We retain full rights over our brand identity, including all registered designs, product names, artwork, branding elements, website content, and any unique materials created under our label. Unauthorized use of our trademarks or intellectual property—including copying, imitating, reselling, or reproducing our branding without permission—constitutes trademark infringement and will be subject to immediate legal action.

We actively monitor and enforce our brand rights both online and offline, and we take infringement seriously. All violators will be prosecuted under the Indian Trademark Act, Copyright Act, and applicable commercial laws.

5. Data Security
We implement advanced technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
– Secure server environments with access control
– SSL encryption for data transmission and transactions
– Encrypted storage of sensitive data
– Secure payment gateways compliant with PCI-DSS standards
– Limited employee access to customer data based on job roles

While we follow industry best practices to secure your data, no system is completely immune from risks. However, we are fully committed to protecting your data and maintaining confidentiality at every step.

6. Data Retention
We keep your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Data retention timelines vary based on:
– The type of information collected
– The duration of your user account
– The fulfillment of legal, tax, accounting, or reporting obligations
– The status of your consent to receive marketing communications

Once the retention period has passed, we securely delete or anonymize your information to prevent misuse.

7. Sharing of Information
We do not sell your data to any third party. However, we may share your personal information with trusted partners under strict confidentiality and data protection agreements, including:
– Shipping and logistics providers (for order fulfillment)
– Payment processing companies (for secure transactions)
– Customer support and communication platforms
– Marketing service providers (only with your consent)
– Legal and regulatory authorities when required by law

All third-party services are selected carefully and are bound by strict privacy obligations.

8. International Data Transfers
If you are accessing our website from outside India, please be aware that your data may be transferred to and processed in India. Regardless of your location, we ensure that your data is handled with the same level of protection and confidentiality required by this Privacy Policy.

9. Use of Cookies and Tracking Tools
We use cookies and similar technologies to:
– Maintain your login session
– Store your preferences for future visits
– Track how you use our website to improve performance and content
– Provide personalized product recommendations
– Display relevant advertising (if you have opted in)

You can control or disable cookies through your browser settings. Note that some features of the website may not function properly if cookies are turned off.

10. Your Rights and Choices
You have certain rights regarding your personal data, including:
– The right to access and review your personal information
– The right to correct inaccurate or outdated data
– The right to withdraw consent at any time
– The right to request deletion of your personal data (where applicable by law)
– The right to opt-out of marketing emails and messages

You can exercise any of these rights by contacting us at privacy@ironsoul.in.

11. Children’s Privacy
We do not knowingly collect or store personal information from children under the age of 13. If we become aware that such data has been collected without parental consent, it will be deleted immediately.

12. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in the law, our operations, or data practices. We will notify you of significant changes by updating the “Effective Date” and posting the updated version on our website. Continued use of our services implies acceptance of the revised terms.

13. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes or claims arising from this Policy shall fall under the exclusive jurisdiction of the courts located in [Insert City], India.

14. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or your personal information, you can reach us at:

Iron Soul 
Email: privacy@ironsoul.in
Website: www.ironsoul.in
Registered Office: Goregaon West, Mumbai – 400104, Maharashtra, India.

We are committed to protecting your privacy, honoring your rights, and operating our brand with full legal accountability.